Shipping policy

 

Chocolate Shipping, Roswell Pickup & Local Delivery

Sending a chocolate gift? Here’s what to know about processing times, delivery options, and protecting your chocolates on their way to you.

Where does Chamberlain’s ship chocolate?

We ship eligible chocolate products nationwide. Chocolate-covered strawberries and other fresh fruit are available for pickup or local delivery only.

When will my chocolate order ship?

In-stock chocolates ship within two business days of receiving your order. Processing time is separate from the time your package spends in transit.

Custom and special-order timing is confirmed individually. For a time-sensitive gift, contact us before ordering at 678-728-0100.

How long does chocolate delivery take?

Delivery time depends on the shipping method and season.

During cooler months, generally November through April, Ground shipping is available and may take five to seven days after shipment. Second-day and next-day options are also available.

During warm weather, we offer next-day shipping only to help protect your chocolates.

Please allow for both order processing and shipping time when planning your gift.

How does Chamberlain’s protect chocolate during warm-weather shipping?

Warm-weather shipping deserves extra care. We use insulated packaging and reusable ice packs, along with next-day shipping during warm weather, to help protect your chocolate from heat during transit. Chocolate is temperature-sensitive, so please bring your package indoors promptly after delivery and keep it in a cool, dry place.

Can I request a delivery date for my chocolate gift?

Delivery-date selection is available for next-day shipping and local delivery in the Atlanta area. For other shipping methods, you may request an arrival date, and we’ll do our best to accommodate it.

If your gift needs to arrive for a specific occasion, call us before placing your order so we can help you plan.

Can chocolate-covered strawberries be shipped or delivered locally?

Chocolate-covered strawberries and other fresh fruit are available for pickup or local delivery only. We do not ship them by mail or UPS because they would not arrive with the freshness and quality we want you to enjoy.

What should I do if my chocolate order arrives damaged?

Please call us at 678-728-0100 if your package or chocolates arrive damaged. We’ll work with you to resolve the issue.

Can you help with complex orders or gifts going to multiple addresses?

Planning corporate gifts, a large celebration, or deliveries to several recipients? Contact Chamberlain’s before placing your order so we can coordinate your gift selections, quantities, recipient addresses, and requested delivery timing. We’ll help work through the details and confirm arrangements before you order.

Call us at 678-728-0100 to discuss your order.